Order
Which countries do you ship to?
Trussardi.com sells online in the following countries:
Italy
France
Germany
Poland
United Kingdom
Greece
Netherlands
Spain
Belgium
Portugal
Austria
Svweden
Finland
Denmark
What payment methods do you accept?
Orders placed online can be paid using the main credit or debit cards, or with PayPal. We accept MasterCard, Visa and American Express. Your card will not be charged until your order is ready for shipping. The amount will be charged in the same currency as the prices shown on the website.
Why has my credit been rejected?
Your credit card may rejected for one of the following reasons:
Your card may have expired. Check that the expiry date on your credit card is valid.
You may have reached the spending limit on your card. Check with your bank to find out if you have overrun the spending limit set.
The data entered may be incorrect. Check that all the data entered in the necessary fields are correct.
What are the shipping times and costs?
Italy
You can choose from the following shipping options:
- Standard Shipping – cost € 8.00. Shipping is free for orders of over € 100.00. Orders will be delivered within 3-4 working days.
- Express Shipping - cost € 15.00. Orders will be delivered within 2-3 working days.
- Click&Collect – free. Purchases will be available from the retailer indicated within 2-3 days of the order.
Deliveries will not be made on national or local holidays. The processing of your purchase order may experience slight delays during national holidays or during the end of season sales. Express delivery for purchase orders made from Sicily, Sardinia, Puglia, Basilicata and Calabria may experience slight delays.
EU Countries
You can choose from the following shipping options:
- Standard Shipping – cost € 15.00. Shipping is free for orders of over € 100.00. Orders are expected to be delivered within 4-5 working days.
- Express Shipping - cost € 20.00. Orders will be delivered within 3-4 working days.
- Click&Collect – free. Purchases will be available from the retailer indicated within 2-3 days of the order.
Deliveries will not be made on national or local holidays. The processing of your purchase order may experience slight delays during national holidays or during the end of season sales. Express delivery for purchase orders made from remote areas may experience slight delays.
The tracking system allows you to see the status of your order at all times.
Access your private area, click on "Orders” and select the order you wish to track.
If the order is “Processing”, this means we are preparing shipment.
If the order is “In transit”, click on the “Tracking ID” to search. You will be taken to the page of the courier, where you can check on shipping status.
What can I do if I am not satisfied with my purchase? Can I return the product?
If you are not satisfied with your purchase, you have 30 days from the date of receipt of the goods to return the items and request a refund. Returns must comply with the guidelines specified in the Returns and refunds section, where you will find all the necessary indications on the procedure to follow.
Where can I find the record of my orders?
Go to “My Account” and click on “Orders” for a list of the orders placed on Trussardi.com. Click on the pertinent order line to see the details of the products purchased.
Can I request an invoice?
Yes. When you reach the checkout, check the Invoice box in the “Payment” section and enter the invoicing data.
Can I cancel an order?
No, but you can return your purchase by activating the return procedure to obtain a refund of the amount paid for the purchase, at no additional cost.
How do I choose the right size?
The details for each product include a size guide, with a table showing how to convert them to the sizes in the various countries. We also help you to choose the right size by indicating the measurements in centimetres.
What do I do if the item received is damaged?
If the item is damaged, please contact our customer service, who will be pleased to help you. You will find all the details on how to request help here.