Return Policy

Right of cancellation
You are entitled to withdraw from the contractual statement in writing (e.g. letter, fax, email) within 14 days without stating any reasons or – if the item is placed at your disposal prior to the expiry of this period – by the returning of the goods. The period shall commence upon receiving this notification in text form, however, not prior to the receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not prior to the first partial delivery), and also not before the fulfilment of our information duties pursuant to Article 246 section 2 EGBGB in conjunction with section 1 subsection 1 and 2 EGBGB as well as of our duties pursuant to section 312g subsection 1 clause 1 BGB in conjunction with Article 246 section 3 EGBGB. The timely dispatch of the withdrawal or of the item is sufficient for observation of the withdrawal. The withdrawal shall be addressed to:

Interporto di Bologna – blocco 9.5
40010 Bentivoglio (BO)

Consequences of withdrawal
In the case of an effective withdrawal, the services received by both parties from each other and any benefits gained from the use of that obtained (e.g. interest) must be returned. If you are unable to return or surrender that obtained and the benefits of the use made (e.g. any advantage from the enjoyment of such benefits) either in full or in part or only in a deteriorated condition, you may be liable to pay compensation. For the deterioration you only need to pay compensation as far as the deterioration is due to the dealing with the good which is more than an inspection of the characteristics and functions of said good. “Inspection of the characteristics and functions” means the testing and trying of the respective goods as it would be possible and customary in a retail store. Items capable of being shipped as a package shall be returned at our risk. You will have to bear the regular costs of return if the goods delivered correspond to the goods ordered and if the price of the item returned does not exceed the amount of EUR 40, or in the case of a higher price of the item if you have not rendered the counter performance or any contractually agreed instalment at the time of the withdrawal. In all other cases the return shall be free of charge for you. Items unable of being shipped as a package will be picked up. Obligations to reimburse payments have to be fulfilled within 14 days. The deadline shall commence for you with dispatch of the withdrawal or of the item, and for us with its receipt.

“End of withdrawal instruction”

We invite you to fill in and forward the Return Form* provided for on the website of Usually, this is the quicker way for processing of withdrawals. offers the possibility of free shipping for returning goods by UPS (available under the UPS number). You can return the goods to with UPS by using the UPS-return label which can be found in the package. If you have not received an UPS-return label, please contact the customer service.

If you do not use the UPS-return label, we ask you to ship the goods by package or registered mail to ensure that the goods are delivered safely and undamaged to and can be traced back in case of loss.

*Download and complete the paper return form to exercise your right to return.
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