Deliveries

Tracking the delivery

You may track the delivery of your order by using the Tracking Number provided by the courier.

You will find the Tracking Number for your order either in My Order or in the shipping confirmation email.

Registered users can also check the status of their orders in My Account.

The courier delivers from Monday to Friday during office hours and you cannot pre-book delivery times. The courier will make one delivery attempt to the shipping address indicated while placing the order. Should this not be possible the parcel will be delivered to the nearest UPS Access Point.

Delivery to a UPS Access Point

Deliveries are made by UPS during working hours from Monday to Friday, with the exception of public holidays. After the first failed delivery attempt, the courier will take your parcel to the nearest UPS Access Point, if there is one in your area. You will receive a UPS InfoNotice and an email with all the instructions and information required for collection. If, however, there is no collection point in your area, the courier will attempt to deliver a further two times, after which the parcel will be returned to our warehouse.

To collect your order from the UPS Access Point, you must produce valid proof of identity.
If you are unable to collect the parcel in person, you may delegate another person, who must have with them:
  • a letter of delegation
  • his/her own valid proof of identity
  • a copy of your valid proof of identity. 

If the parcel is not collected within 10 days, it will be returned to our warehouse and a refund will be issued.

Alternatively, you may contact the courier directly to agree a second delivery, at no additional cost.
 
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