CUSTOMER CARE


Returns and Refund

Receiving your refund

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

Refund times depend on the payment method used when purchasing:

  • Credit or Debit Card: refund times will depend on the Card company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees

  • Cash on Delivery: the refund will be credited to the Bank Account you have specified, therefore the refund time will depend on the accuracy of the data you provided. Our Bank usually issues refunds within 5 working days from our request. The refunded sum should be shortly visible on your Statement. You can check your refund on your online banking account or by contacting your Bank.
 
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