CUSTOMER CARE


Returns and Refunds

Return Procedure and Conditions

We have arranged a totally hassle-free return procedure to make your online shopping even easier and more immediate.
We gladly accept returns within 30 days from delivery date. Here’s how:

  • Make sure the items are in the same condition you received them in, with all tags still attached. Items cannot be worn, washed or altered in any way.
  • Fill out the online Return Form within 10 days from the delivery date in order to get a Return Number.
  • Ship your parcel with a shipping service of your choice and at your expense making sure that the package reaches our warehouse within 30 days from the delivery date to the following address:

YOOX Group
Via Nannetti 1
40069 Zola Predosa (BO)
Italy
Please remember to hand in the 5 copies of Proforma Invoice you find in your package to the shipping service you opt for. These forms are necessary for Customs clearance. You can download an empty copy here.Notes
  • We cannot accommodate exchanges at this time
  • Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
  • Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.

Your return package will be accepted within 7 working days from the delivery date at our warehouse.