Payments

Credit Card refunds

After our warehouse receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail.

The refund will be issued on the day your return is accepted, to the same Credit or Debit Card used to place your order.

Refund times will depend on the Credit/Debit Card company’s policies.

Refunds for Cash on Delivery orders

After our warehouse receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail.

Cash on Delivery (COD) refunds will be issued to the Bank Account specified in the Return Form. Our Bank usually issues refunds within 5 working days of our request. The refunded sum will be visible on your statement shortly thereafter. You can check your refund in your online banking account or by contacting your Bank.

You will be asked to provide the name of the Account holder, the IBAN and SWIFT Code. You can find this information on your Account statements or request the data from your bank.