Payments

Credit Card refunds

After our warehouse receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation email.

The refund will be issued on the day your return is accepted, to the same Credit or Debit Card used to place your order.

Refund times will depend on the Credit/Debit Card company’s policies.

PayPal refunds

After our warehouse receives your return item and confirms that all of the requirements have been met, you will receive a confirmation email.

As soon as your return has been accepted we will issue the corresponding refund on your PayPal account. The refunded amount will be visible within 24 hours.

Reimbursement to the Card associated with your PayPal account depends on the Company that issued the card.

We are currently unable to offer the PayPal option to customers from Norway and Switzerland.

Refunds for Cash on Delivery orders

After our warehouse receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation email.

Cash on Delivery (COD) refunds will be issued to the Bank Account specified on the Return Form. Normally the amount is credited within a month, but it depends on the accuracy of the bank information you provided.

You will be asked to provide the name of the Account holder, the IBAN Code and SWIFT Code. You can find this information on your Account statements or request the data from your bank.
 
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